Aliexpress is one of the biggest online marketplaces in the World, offering customers the lowest prices as well as the choice of more than 100 million products from 200,000 sellers, 20 most popular payment methods and shipping to more than 200 countries.

  • More than 100 million products.
  • More than 200 thousand sellers.
  • Low prices.
  • Free shipping on almost all products to over 200 countries & regions.
  • More than 20 payment methods.
  • Buyer protection guarantees: Transactions protected until the customer confirm delivery.
  • 24/7 Help Center.
  • AliExpress Multi-Language Sites.


My order was closed. What can I do?

If you find your order has been closed after payment, it is most likely caused by the following reasons:
1. Seller send goods timeout
The seller failed to ship your order within Processing Time.
For remaining days of processing time, please refer to the countdown on your order detail page.
Refund: you will receive refund within 20 working days

2. Order cancellation
The seller has agreed on your cancellation request.
You can submit order cancellation request before the seller ships your order, if the seller does not respond in 72 hours, the order will be automatically closed.
Refund: you will receive refund within 20 working days