Daraz is Asia’s fastest growing online marketplace, offering an unparalleled shopping experience in Pakistan,

Bangladesh, Myanmar, Sri Lanka and Nepal. Daraz hosts a wide assortment of consumer electronics, fashion

and beauty products, alongside a rapidly growing miscellany of general merchandise.

How to Return a Product?

  • Sign in to your Daraz Account, select My Orders.
  • Select the order you wish to return and click on the Manage Order button.
  • Click on Return Items.
  • Fill in the Return Form.
  • Pack your return package securely, with the product in the original and undamaged manufacturer's packaging as delivered to you. Write your order number & return tracking number clearly on the outer side of the package.
  • Head to your nearest drop-off point or wait for collection by our pick-up service.
  • Make sure you have written your order number and return tracking number on your package at the time of drop off.
    You can view your return tracking number as soon as you have filled the Online Return Form and logged your return request.

Valid reasons to return an item

  1. Delivered Product is damaged (physically destroyed or broken) / defective (e.g. unable to switch on)
  2. Delivered product is incomplete (i.e. has missing items and/or accessories).
  3. If the Delivered product is not as advertised (i.e. does not match product description or picture).
  4. Delivered product does not fit.
  5. Delivered product is incorrect (i.e. wrong product/size/colour, fake/conterfeit item, or expired.)