Dnata Travel

Dnata Travel

Dnata Travel is the biggest provider of travel services and products for retail and business customers

for the Middle Eastern market. They ensure exclusive and amazing Hotel booking transfer, Insurance

and holidays to destinations worldwide.


Our environmental programme focusses on the areas where we can have a real impact:

  • Firstly, Reducing emissions
  • Secondly, Consuming responsibly
  • Finally, Preserving wildlife and habitat

These three pillars are the priorities of dnata’s Environment framework. We aim to deliver results

against these focus areas in our own operations, as well as through our products and services so that

we can support our customers and partners to achieve their environmental objectives.

Reducing emissions

Reducing Emissions from our Fleet

In addition, Our fleet of ground service vehicles (GSE) and road vehicles is one of our most significant sources of emissions.

Dnata Travel are endeavouring to minimise this impact through operating our fleet efficiently and increasing the

proportion of their fleet that is electric. In addition, Telematics systems, installed in many of our fleets, support efficient

deployment of vehicles and equipment, help reduce idling and reward good driver behaviour. When the

system was introduced in our ground handling operations in Italy it resulted in a 14% reduction in fuel

consumption and associated emissions. Transitioning our fleet away from fossil based fuels is another focus for dnata.

Currently, approximately 15% of our international ground handling fleet is electric and we aim to significantly

increase this proportion over the coming years.

Greener Facilities

Dnata Travel operates a large portfolio of facilities from cargo warehouses to office facilities and airport lounges.

Moreover, Where possible we are applying green building standards in our new facility construction. Our state of

the art cargo facility at Heathrow Airport, dnata City East, has been built to the BREEAM standard ‘excellent’

for external and ‘very good’ for internal. Investing in LED lighting across our UK facilities reduced our CO2

emissions by 1,000 tonnes per year and significantly reduced energy costs.

Our GSE maintenance facility in Singapore has an eco-friendly design which takes into account wind direction,

thermal radiation, shading, daylighting and energy conservation. dnata Singapore is also in the process of

installing solar power generation at both our catering and cargo warehouse terminal. The system is expected

to generate over 4 million kWh of electricity per year and to reduce annual carbon emissions by approximately 2,000 tonnes.

We are installing energy efficient equipment in our new state of the art catering facilities, including washing

systems which significantly reduce water, energy and detergent consumption, efficient refrigeration units

which use gases with a lower global warming potential, high efficiency insulation and LED lighting.

Low emissions products

As well as focussing on our internal operations we are working to reduce the carbon footprint of our products

and services. In 2020, dnata became the first ground handler to successfully complete green aircraft turnarounds in the Middle East and US.

Consume responsibly

Reducing Consumption

We are working hard to decrease waste generation and improve rates of waste diversion from landfill.

Whether its using innovative technology to manage food waste or implementing paperless processes

we are targeting waste reduction where we can.

Moreover, dnata Cargo in the UK has invested in ultra modern equipment that allows paper-free operations, with

white board technology and handheld tablets all contributing the appropriate, efficient and safe transportation

of cargo. Dnata Catering in Australia designed an app allowing kitchens to review airline menus on iPads,

dramatically reducing paper consumption.

Digitisation of processes across our UAE operations has resulted in significant paper saving and cost reduction

of more than USD 80,000 in a single area of operations. Reusing polythene sheeting in our one of our cargo operations reduced our annual consumption of polythene sheet by 45%. Our efforts to reduce single use plastic

across our operations saw us eliminate approximately 1.2 million SUP bottles in 2019 alone.

Waste and Recycling

Installation of bio-digestors in dnata catering units in Australia diverted more than 72 tonnes of food waste from

landfill during their first year in operation. Where liquid wastes have been segregated on board, our catering

units can dispose of them through our on-site treatment systems where available.

In addition, Our vehicle maintenance facilities recycle large quantities of waste oil and, where possible, are returning vehicle

batteries to suppliers for recycling. Moreover, In 2016, our GSE maintenance base in Dubai began overhauling GSE to

extend it’s lifespan and to reduce the significant volumes of waste associated with scrapping of equipment.

Environmentally Friendly Products

We want to support our customers to make more sustainable choices. Our new Marhaba lounges in Dubai

and Zurich are fitted with high spec water filters, which helps reduce the consumption of single use plastic bottles.

Our catering teams have the capability to trace products, particularly proteins, back to their source, which

helps to showcase local produce and reduce the food miles associated with menus. So, We are increasingly working

with many of our airline customers to analyse consumption trends and use predictive data to optimise the

loading of F&B for in-flight catering. We have seen food waste reduce by as much as 50 per cent in one of our

operations following the introduction of a food pre-ordering process.

Dnata Travel