Establishing Redmagic in October 2017 as the gaming arm of Nubia. Delivering the most complete gaming experience on mobile. That’s the goal they had in mind when they set up Red Magic.

Advantages for users

- To Get one Gaming smartphones that sleek, ergonomic hardware and fully optimized software.

- Cheap shipping to over 200 countries & regions.

- Buyer protection guarantees: Transactions protected until the customer confirm delivery.

- 24/7 Help Center.

- Multiple payment methods.

- 24 Months Warranty for Smartphone.


My fingerprint scanner isn't working and doesn't respond when touched

Please register all sides of your finger while adding your fingerprint. Make sure there is no liquid or other material between the sensor and finger when trying to unlock the device. Wipe the scanner with a clean cloth regularly.

Speaker sound issues

If you notice the speakers have volume issues, such as no sound or low sound issues with your device speaker, then please try the following troubleshooting tips:

  1. Please double check if your phone is in silent mode and the volume settings.

  1. Check if your phone firmware is up to date from "Settings" > "System" > "Advanced".> "System Update".

  1. Make sure the issue is not caused from other side during the phone call, the issue can be due to low/bad network signal, issues on the other side of the call (e.g. your friends phone).

  1. Try to play a video on your device and check if the speaker is working fine, you can also narrow down the issue by testing it with an earphone. If you can hear the sound from the earphones while playing media and during the phone call, then the issue might be related to speaker.